When you contact CNSL for your initial inquiry, the administrative staff will ask you for your insurance information. CNSL administrative staff will utilize our electronic health record to send you our consent packet, which can be reviewed, signed, and completed electronically. Once all of the demographic information, insurance information, and the intake questionnaire have been completed and a picture of the front and back of your insurance card has been uploaded, our billing staff will verify your insurance benefits. Please note that we do require a credit card on file for every client and patient.
Our administrative staff will make every effort to determine accurate benefits information, however, at times our resources are not able to give full details of what your portion of the payment will be. We encourage you to contact your insurance company to verify your payment as well.
Before agreeing to schedule the first appointment, it is the patient’s or representative of the patient’s responsibility to contact their insurance provider to confirm whether their specific plan requires a referral from a Primary Care Provider (PCP) or prior authorization, and to review mental health benefits, including any potential out-of-pocket costs. Referral requirements and coverage vary significantly by specific insurance policy; it is always recommended to check with the insurer.
This helps to avoid any issues such as denied claims or unexpected costs. Financial responsibility, including any copays, deductibles, coinsurance, or non-covered charges, will be determined by the specifics of your insurance plan. If your plan does require a Pre-treatment Authorization/Precertification/Prior Authorization, the patient will need to contact our billing department prior to any scheduled appointment.
