FAQ

We offer several therapies tailored to individuals experiencing depression. Our services include Dialectical Behavioral Therapy (DBT), talk therapy and medication management when appropriate. We also provide advanced treatments like Transcranial Magnetic Stimulation (TMS) for cases where traditional therapies aren’t enough. Every treatment plan is customized to fit your needs, goals and progress.

Selecting the right therapist is essential for a positive experience. At CNSL, we make this step easier by providing profiles of our therapists so you can learn about their specialties and approaches. Additionally, our team can help match you with someone who aligns with your needs and preferences. Remember, it’s okay to switch therapists if your first match isn’t the right fit. You deserve to feel comfortable and understood.

CNSL welcomes people from all walks of life who are seeking support. We work with adults, teenagers, children, couples, families and individuals. Whether you’re managing everyday stress, navigating a life transition or dealing with more complex mental health challenges, we have qualified professionals ready to help.

Each therapy session differs based on your goals, but typically, the process involves open conversations with your therapist to explore your thoughts, feelings and challenges in a safe, confidential environment. Together, you’ll identify patterns, set objectives and work on developing strategies to create positive change. Sessions are personalized, allowing you to progress at your own pace.

Yes, therapy is highly effective in addressing addiction by tackling both the underlying causes and the behaviors associated with substance use. We offer integrated care for addiction recovery, including behavioral therapies such as CBT and group sessions and we address co-occurring mental health disorders to support lasting recovery.

Absolutely. Healthy relationships are crucial to mental well-being, and we provide counseling for families and couples to help them communicate more effectively, resolve conflicts and strengthen their bonds. Whether you’re facing challenges as a couple or within your family dynamic, therapy can help reestablish trust and connection.

Yes, we offer telehealth and online counseling for individuals who prefer remote sessions or cannot attend in person. Online therapy provides the same level of care and privacy as traditional therapy, making it a convenient option for those with busy schedules or mobility challenges.

Therapy offers numerous benefits, from improving mental health to developing better coping mechanisms, reducing stress and enhancing relationships. It’s a space where you can gain insight into yourself and receive professional guidance tailored to your needs, empowering you to live a healthier, more balanced life.

No diagnostic label is required to benefit from therapy. Many clients seek help for everyday stress, life transitions or challenges that don’t involve a specific mental health condition. If you’re feeling overwhelmed, stuck or in need of support, therapy can provide valuable tools and resources to help you move forward.

It’s helpful to arrive open minded and prepared to discuss what brought you to therapy. Some people like to prepare by jotting down questions, key concerns or goals they’d like to tackle in therapy. Don’t worry if you’re unsure what to say—our therapists are skilled at guiding the conversation and making you feel comfortable.

Getting started is easy. Simply contact our office or book online to schedule an appointment. We’ll guide you every step of the way, from matching you with a therapist to developing a personalized treatment plan.

Scheduling therapy sessions works differently than scheduling an appointment with a medical doctor’s office. Therapists typically meet with clients at the same recurring time each week (or every other week). Once a client begins meeting at a certain time, that time remains reserved for them until they decide to discontinue or change their schedule. The majority of our therapists prefer to meet with clients at a recurring appointment time, while others may choose to schedule the next session together at the end of each visit. We recommend discussing scheduling preferences directly with your therapist during your initial intake appointment.

Therapy intake sessions are scheduled as 60 minutes per appointment.

If an offered time works for you and your schedule, it is recommended to let our client coordination team know as soon as possible to secure that specific time. Any offered available times mentioned are subject to change and may become unavailable at any given time. All available opening times are shared with other new potential therapy clients who are looking to book their first appointment and are also offered to existing clients who may need to reschedule a previous appointment or move to time that better fits their schedule.

All patient portals in our electronic medical records (EMR) system can only have one email address and phone number assigned as the primary contact, and our system can only send online forms and appointment check-in notifications to this assigned primary contact information. Please keep this in mind during patient registration within our system.

For adult clients over the age of 18 years old, the primary email address and phone number provided must belong to the person receiving treatment, unless certain circumstances apply.

For clients under the age of 18 years old, the primary email address and phone number must belong to the parent/legal guardian/caretaker who has the legal medical decision making for the minor, and cannot be the minor.

If you need to contact your medical provider regarding:

Our therapists can only provide counseling and outpatient psychotherapy services, and are not licensed to prescribe medication or provide psychiatric care. Medication management and psychiatry appointments are provided exclusively by our Psychiatry medical providers (Psychiatrists, Psychiatric-Mental Health Nurse Practitioners, & Psychiatric Physician Assistants). At this time, we unfortunately don’t have a licensed psychologist on staff.

At this time, CNSL does not offer Residential, Partial Hospitalization Program (PHP), & Intensive Outpatient Program (IOP) services. Our practice offers outpatient psychotherapy services, TMS therapy, and medication management. If you or someone you know is in crisis, call or text 988 (Suicide & Crisis Lifeline) or dial 911 immediately. This site is not for emergencies.

In the event of needing to cancel a scheduled appointment, please keep the following in mind:

CNSL’s 24-hour Cancellation Policy for Therapy Appointments:

If you need to cancel or reschedule a scheduled therapy appointment, please notify your therapist by email at least 24 hours in advance (excluding Saturdays, Sundays, and national holidays) to avoid any fees. Although some automated messages may instruct you to call our main office, this is not necessary if you have already emailed your therapist directly.

For documentation purposes, please use email when communicating with your therapist about scheduling, canceling, or rescheduling appointments. Email communication provides our billing team with a time stamp of your request. These fees cannot be billed to insurance.

If you notify your therapist by email asking to cancel a therapy appointment within 24 hours of the scheduled time, a $70.00 late cancellation fee will apply.

If you notify your therapist by email asking to cancel a therapy appointment with less than 2 hours’ notice of the scheduled time, this will be considered a no-show and a $100.00 fee will apply.

If you miss your appointment without notifying your therapist, a $100.00 no-show fee will be charged.

Please note that your therapist may not be able to respond immediately after you send your email. CNSL’s 24-hour cancellation policy applies to all therapy appointments, regardless of response time. This policy is not applicable to medical appointments. Any issues or questions regarding this cancellation policy must be directed to our Billing Department by emailing client.billing@cnsl.com or calling (678) 384-4911 and dialing 3 for Billing.

We currently have the online scheduling feature turned off for our therapists, as we found it tricky to get the correct schedules lined up properly to where it shows what openings are actually available. At our practice, our dedicated scheduling teams assist all new clients with getting started in therapy. Their role is to help guide you through the initial scheduling process and connect you with a therapist who accepts your insurance and is a good fit for your needs and goals.

To schedule with a therapist that works at:

• Alpharetta (3400 Old Milton Pkwy, Building C, Floor 3, Suite 395, Alpharetta, GA 30005)
• Marietta (4343 Shallowford Rd, Suite 410, Marietta, GA 30062)
• Woodstock -South Cherokee Lane – Building 1200 (3217 S Cherokee Ln, Suite 730, Woodstock, GA 30188)
• Woodstock -South Cherokee Lane – Building 1200 (3235 S Cherokee Ln, Building 1200, Woodstock, GA 30188)
• Woodstock – Churchill Court (700 Churchill Ct, Building 700, Suite 140, Woodstock, GA 30188)
• Blairsville (168 Rogers St, Suite G, Blairsville, GA 30512)

Call or Text: (678) 384-4911

Email: client.coordination@cnsl.com

Administration Hours are 10:00am to 5:00pm – Monday through Friday. Closed on Saturdays, Sundays, and federal holidays.

To schedule with a therapist that works at: Woodstock Towne Lake Parkway – Above & Beyond Counseling

(4595 Towne Lake Pkwy, Building 300, Suites 150/250, Woodstock, GA 30189)

Call: (678) 403-1120

Email: townelakeoffice@cnsl.com

Administration Hours vary. Closed on federal holidays.

To schedule with a therapist that works at: Brookhaven – Atlanta Integrative Psychiatry

(2751 Buford Hwy NE, #204, Atlanta, GA 30324 )

Call: (404) 994-8282

Email: atlanta.office@cnsl.com

Administration Hours are 9:00am to 5:00pm – Monday through Friday. Closed on federal holidays.

To schedule with a therapist that works at: Alpharetta – Sunshine Child & Family Counseling

(4080 McGinnis Ferry Rd, Alpharetta, GA 30005)

Phone: (678) 740-3990

Email: inquiry@sunshinechildcounseling.com

Administration Hours vary. Closed on federal holidays.